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01380 724090
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Rockley House

Rockley House Access Statement

Rockley House was built in 1865, unfortunately due to the age and style of the building, none of our guest bedrooms are on the ground floor, Rockley House is not suitable for guests with mobility problems.

 

Getting Here

Rockley House is on the London Road (A361) Devizes to Swindon, Avebury and Marlborough road. Details on how to get here by car, train, cycle and foot can be found on our Directions page.

 

The House and Garden

  • The garden is terraced with steep and sometimes uneven steps between tiers. It is not suitable for anyone with mobility problems.

  • The canal is at the end of the garden and it is not fenced off. Children need to be supervised at all times due to the danger presented.

  • Smoking is not permitted anywhere in the house. You may smoke in the garden but you are asked to use the ashtrays provided and be respectful of our other guests.

  • The house is hardwired for smoke, heat and carbon-monoxide. Please advise us if you have hearing or mobility issues or if you may need assistance should the house need to be evacuated. 

  • Breakfast is served in the dining room on the ground floor. There is a single large dining table that seats 10 guests. A highchair and a booster seat are available for younger guests.

  • We regret that we are not able to accommodate any person(s) with a serious and/or life-threatening nut or food allergy as we cannot guarantee the provenance of every item of food in our kitchen. We are happy to cater for any other dietary needs, such as gluten-free, vegetarian or vegan diets, but please tell us at the time of booking as we can provide more interesting choices with prior notice.

Rockley House Privacy Policy

We are committed to protecting your privacy online

Our privacy pledge to you: We will not collect any personal information from you that you do not volunteer and we are the sole owner of all information collected on this site. We do not sell, share, or rent this information to others in any way that we have not mentioned in this statement. Please read this Privacy Policy carefully so that you understand our online privacy practices regarding:

• Information we collect and how we collect it

• How your information will be used

• About Cookies

• How you can correct your information

• Our email policies

• How to contact us

 

Information We Collect and How We Collect It

The information we gather on our site falls into two categories: (1) Personal information you supply when you provide your email address and (2) Tracking information collected as you navigate through our site.

 

When personally identifiable information is collected, you will know because you will have filled out a form when you book a room online.

When you use our site, we may also use third-party services to assist us with non-personal tracking. We use "cookies" to store and sometimes to track user information. Cookies, by themselves, do not tell us email address or other personally identifiable information unless you choose to provide this information to us by, for example, registering or subscribing to a site.

What are Cookies?

A Cookie is a small data file which asks permission to be put on your computer’s hard drive. Some cookies are essential for websites to work and others record information about your online preferences and allow us to distinguish you from other users. This in turn helps us to provide you with a good experience when you browse our website and also allows us to improve our site. Within your Internet browser you have the ability to set your devices to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. If you choose not to receive cookies at any time then certain personalised services cannot then be provided to you and accordingly you may not be able to take full advantage of all of the website features. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.

 

What Cookies are used on this Site?

“Strictly Necessary” Cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies many of the services you have asked for, like paying invoices or downloading trial versions of the software cannot be provided.

Here is a list of the Strictly Necessary cookies used on this website:

Cookie                   Purpose

Essential Site Cookie ASP.NetSessionID This is a unique ID given to every user to help the website maintain session information for the Microsoft.N ET framework that runs our website. This cookie is deleted as soon as you leave our website.

Performance Cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect personal information that identifies a visitor. All information collected by these cookies is anonymous. They are only used to improve how a website works. Below is a list of the performance cookies used on this website:

Cookie           

Google Maps               This site may use Google Maps to provide detailed information on how to locate us.

Google Maps stores up to four cookies: khcookie, NID, SNID and PREF. We use the Google Maps tools on the basis that Google adheres to its privacy policy which can be found at http://www.google.co.uk/intl/en-GB/policies and its terms of service at http://www.google.com/intl/en_uk/help/terms_maps.html.

Google Analytics  These cookies are used to collect information about how visitors use our site.

We use the information to compile reports and to help us improve the site. The cookies collect information in an                                 anonymous form, including the number of visitors to the site, where visitors have come to the site  from and the pages they visited.

Functionality Cookies

This site uses no functionality cookies

 

Targeting Cookies or Advertising Cookies

This site uses no targeting cookies or advertising cookies

How Your Information Will Be Used

Our primary goal in collecting information is to make our site more useful to you. Rockley House uses personally identifiable information in a limited number of ways. We use the information to fulfill requests for our services, complete reservations requests, and reply to messages sent to us via our site. We will not sell, rent, swap, or authorize any third party to use any information that specifically identifies you. In some instances, we use third party companies to help us provide our products and services to you, like our secure reservations service or an email delivery service that sends out our email. In those instances we need to share your information with them. We require that those companies use the information only to deliver the service specified. We may occasionally release personal information as required by law, for example, to comply with a court order or subpoena.

 

How You Can Correct Your Information

We believe in providing you with the ability to access and edit the personal information that you have provided to us. To update the information retained about you or for any other requests email enquiries@rockleyhouse.com or write to us at: Rockley House London Road Devizes SN102DS. To protect your privacy and security, we will also verify your identity before granting access or making corrections.

 

Our Email Policies

Account- and services-related email: We will send you email relating to your account. These include reservations confirmations and credit card problem notifications. 

 

How To Contact Us

If you have any questions or concerns about our Privacy Policy or its implementation, please feel free to contact us. If you feel that we have not followed our privacy policy please let us know.

Rockley House