Access Statement 

Disability

Smoking

Allergies

Rockley House was built in 1865, unfortunately, due to the age and style of the building, none of our guest bedrooms are on the ground floor, Rockley House is not suitable for guests with mobility problems

The garden is terraced with steep and sometimes uneven steps between tiers. It is not suitable for anyone with mobility problems. The canal is at the end of the garden and it is not fenced off.

The house is hardwired for smoke, heat and carbon monoxide. Please advise us if you have hearing or mobility issues or if you may need assistance should the house need to be evacuated. 

 

Smoking is not permitted anywhere in the house. You may smoke in the garden but you are asked to use the ashtrays provided and be respectful of our other guests.

 

We regret that we are not able to accommodate any person(s) with a serious and/or life-threatening nut or food allergy as we cannot guarantee the provenance of every item of food in our kitchen. We are happy to cater to any other dietary needs, such as gluten-free, vegetarian or vegan diets, but please tell us at the time of booking as we can provide more interesting choices with prior notice.

Data Capture

 

 

 

 

 

 

 

Cookies

 

Essential

 

 

Analytics

Functionality

Targeting

The information we gather on our site falls into two categories: (1) Personal information you supply when you provide your email address and (2) Tracking information collected as you navigate through our site.

 

When personally identifiable information is collected, you will know because you will have filled out a form when you book a room online.

When you use our site, we may also use third-party services to assist us with non-personal tracking. We use "cookies" to store and sometimes to track user information. Cookies, by themselves, do not tell us email address or other personally identifiable information unless you choose to provide this information to us by, for example, registering or subscribing to a site.

A Cookie is a small data file that asks permission to be put on your computer’s hard drive. Some cookies are essential for websites to work and others record information about your online preferences and allow us to distinguish you from other users. This in turn helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

 

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies many of the services you have asked for, like paying invoices.

All information collected by these cookies is anonymous. They are only used to improve how a website works and are used in Google Maps and Google Analytics

This site uses no functionality cookies

This site uses no targeting cookies or advertising cookies

Data Use

Personal

 

 

 

 

 

Email

 

Contact

Our primary goal in collecting information is to make our site more useful to you. Rockley House uses personally identifiable information in a limited number of ways. We use the information to fulfill requests for our services, complete reservation requests, and reply to messages sent to us via our site. We will not sell, rent, swap, or authorize any third party to use any information that specifically identifies you. In some instances, we use third-party companies to help us provide our products and services to you, like our secure reservations service or an email delivery service that sends out our email. In those instances, we need to share your information with them. We require that those companies use the information only to deliver the service specified. We may occasionally release personal information as required by law, for example, to comply with a court order or subpoena.

Account and services-related email: We will send you email relating to your account. These include reservation confirmations and credit card problem notifications. 

If you have any questions or concerns about our Privacy Policy or its implementation, please feel free to contact us. If you feel that we have not followed our privacy policy please let us know.

Rockley House